Tipper Van - Waste Disposal and Waste Collection Prices in Richmond Upon Thames, TW9
Luton Van - Waste Disposal and Waste Collection Prices in Richmond Upon Thames, TW9
16/11/2024
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Waste Disposal Richmond upon Thames Terms and Conditions
These Terms and Conditions govern the provision of our waste disposal and related services in Richmond upon Thames and surrounding areas. By making a booking, paying for, or allowing us to carry out any waste collection or associated service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company, we, us and our refer to the waste disposal service provider supplying the services described in these Terms and Conditions.
1.2 Customer, you and your refer to the person, business, or organisation requesting or receiving the services.
1.3 Services means the collection, removal, transportation, and disposal or recycling of waste, as well as any related services we agree to provide.
1.4 Waste means any materials that you ask us to remove, including household waste, garden waste, bulky items, and commercial waste, but excluding any items defined as prohibited waste under these Terms and Conditions or under applicable law.
1.5 Contract means the legally binding agreement between you and us for the provision of the services, comprising these Terms and Conditions and the details of your booking as confirmed by us.
1.6 Service area refers to the locations in which we operate, which include Richmond upon Thames and nearby districts, as communicated by us from time to time.
2. Scope of Services
2.1 We provide waste collection and disposal services for domestic and commercial customers. Services may include one-off clearances, scheduled collections, and removal of specific items as agreed at the time of booking.
2.2 We reserve the right to refuse collection of any waste that is not declared, is incorrectly described, or is outside the scope of what we are permitted or equipped to handle.
2.3 All waste collected will be taken to authorised facilities for reuse, recycling, recovery, or disposal, in accordance with applicable UK waste regulations.
2.4 We do not guarantee that all materials will be recycled, but we aim to maximise recycling and responsible disposal where reasonably practicable.
3. Booking Process
3.1 You may request a booking via telephone, email, online form, or any other method we make available. A booking is an offer by you to purchase services from us.
3.2 We will confirm acceptance of your booking, and therefore the formation of the contract, by sending you a written confirmation or by explicitly confirming acceptance verbally and scheduling the service.
3.3 You are responsible for ensuring that all information you provide, including your contact details, access arrangements, description of waste, estimated volume, and service address, is accurate and complete.
3.4 Any quotations we give are based on the information you provide about the waste and access conditions. If on arrival we find that the information provided is inaccurate or incomplete, we may adjust the price, refuse to carry out the service, or offer partial service only.
3.5 We may, at our discretion, request photographs or further description of the waste to assist in providing an accurate quotation.
4. Pricing and Quotations
4.1 Prices are usually based on the volume, weight, type of waste, and accessibility of the collection point. Additional charges may apply for difficult access, extra labour, parking costs, congestion charges, or waste requiring special handling.
4.2 Quotations are given in good faith but are not binding if the description of the waste or access conditions is materially different from what we observe on arrival.
4.3 If the actual waste volume, weight, or type exceeds that set out in the quotation, we will inform you of any revised price before proceeding. If you do not agree to the revised price, we may cancel the service or carry out only that part of the service which corresponds to the original quotation, at our discretion.
4.4 All prices are quoted exclusive of any applicable taxes unless explicitly stated otherwise. Any applicable taxes will be added to the final invoice in accordance with UK law.
5. Payments and Invoicing
5.1 Payment terms will be communicated at the time of booking. For most residential services, payment is due on or before completion of the collection, unless otherwise agreed in writing.
5.2 We may accept payment by cash, bank transfer, card payment, or other methods we specify. We reserve the right to refuse certain payment methods at our discretion.
5.3 For commercial customers with agreed credit terms, invoices must be paid in full by the due date shown on the invoice. If no due date is specified, payment must be made within 14 days of the invoice date.
5.4 If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate allowed under UK law and may suspend further services until all outstanding sums are paid in full.
5.5 You are responsible for any bank charges, transfer fees, or other costs incurred in making payment to us.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by contacting us directly. The ability to cancel or change a booking, and any charges that may apply, will depend on the notice you provide.
6.2 If you cancel with more than 24 hours notice before the scheduled service time, we will generally not charge a cancellation fee, unless specific costs have already been incurred by us which we are unable to recover.
6.3 If you cancel with less than 24 hours notice, we reserve the right to charge a reasonable cancellation fee to cover our administrative costs, any travel already undertaken, and loss of opportunity.
6.4 If our team attends the site at the agreed time and is unable to complete the collection due to your act or omission, including but not limited to lack of access, incorrect address, absence of an authorised person, or the waste not being available, we may charge a wasted journey fee.
6.5 We may cancel or reschedule the service due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic incidents, vehicle breakdown, staff illness, or compliance with legal obligations. In such cases, we will attempt to provide as much notice as reasonably possible and will offer a rebooking at the earliest convenient time. We will not be liable for any loss you may suffer as a result of such cancellation or rescheduling, save for refunding any prepayment relating to the affected service.
7. Access and Customer Obligations
7.1 You must ensure that we have safe, reasonable, and legal access to the collection point at the agreed time. This includes providing keys, access codes, or arranging entry with building management where necessary.
7.2 You must ensure that the waste is clearly identified, properly bagged or contained where appropriate, and that it is reasonably accessible without the need for excessive manual handling or alteration of the premises.
7.3 You must inform us in advance of any hazards, including but not limited to sharp objects, hazardous substances, infestations, or structural issues that may affect the safety of our staff or contractors.
7.4 Where parking restrictions apply, you are responsible for obtaining any permits or permissions needed for our vehicle to park legally and safely during the service. If suitable parking cannot be arranged, we may not be able to carry out the service in full.
7.5 You must not place any prohibited or hazardous items in the waste without prior written agreement. Examples include asbestos, chemicals, solvents, medical waste, gas cylinders, explosives, and electrical items requiring special treatment. If in doubt, you must ask us before including such items.
8. Waste Regulations and Duty of Care
8.1 We operate in accordance with applicable UK waste management legislation and guidance. This includes holding appropriate registrations, licences, and permits where required by law.
8.2 By using our services, you acknowledge your own duty of care in relation to waste produced at your property or business. You must provide accurate information about the waste and cooperate with us in complying with all relevant regulations.
8.3 We may issue a waste transfer note or other documentation for certain collections, particularly for commercial waste or regulated types of material. You must retain any such documentation for the period required by law.
8.4 We reserve the right to refuse any waste that we reasonably suspect to be hazardous, prohibited, contaminated, or otherwise unsuitable for collection under our licences, insurance, or health and safety policies.
8.5 You must not knowingly misdescribe or conceal prohibited waste among other materials. If we discover such waste after collection, we may charge additional fees for safe handling and disposal, and we may report any serious breaches to the relevant authorities.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in performing the services. However, our liability is subject to the limitations set out in this section, to the fullest extent permitted by law.
9.2 We will not be liable for any loss or damage arising from inaccurate information provided by you, lack of access, failure to obtain necessary permissions, or your breach of these Terms and Conditions.
9.3 While on your premises, our team will take reasonable care to avoid damage. However, we shall not be liable for wear and tear or for damage arising from pre-existing structural defects, weak surfaces, or fragile items that are not reasonably apparent or notified to us in advance.
9.4 Our total liability for any loss or damage arising under or in connection with the contract, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total fees paid or payable by you for the specific service giving rise to the claim.
9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
9.6 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, business interruption, loss of data, or loss of reputation, even if such loss was reasonably foreseeable.
10. Insurance
10.1 We maintain insurance cover appropriate to our operations, which may include public liability and employer liability insurance, in accordance with applicable UK requirements.
10.2 Details of our current insurance cover are available on request. Our liability remains subject to the terms and limits of such policies and the limitations set out in these Terms and Conditions.
11. Complaints and Dispute Resolution
11.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as reasonably practicable, providing full details and any supporting information.
11.2 We will investigate complaints in good faith and aim to respond within a reasonable timeframe. Where we are at fault, we will seek to agree a fair remedy, which may include re-performing the service or offering a partial refund.
11.3 If a dispute cannot be resolved through our internal complaints process, either party may seek to resolve the matter through negotiation, mediation, or, as a last resort, through the courts.
12. Data Protection and Privacy
12.1 We collect and process personal data such as names, contact details, and service information for the purpose of managing bookings, providing services, invoicing, and complying with legal obligations.
12.2 We will handle personal data in accordance with applicable UK data protection laws and our privacy practices. We will take reasonable steps to keep your information secure and will not share it with third parties except as necessary to provide the services, comply with legal obligations, or with your consent.
13. Changes to These Terms
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, improvements to our services, or adjustments to our business practices.
13.2 The version of the Terms and Conditions that applies to your contract will be the version in force at the time your booking is confirmed, unless we agree otherwise in writing.
14. Severability
14.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision shall be deemed deleted to the minimum extent necessary.
14.2 The validity and enforceability of the remaining provisions shall not be affected.
15. Assignment and Third Parties
15.1 You may not assign, transfer, or subcontract any of your rights or obligations under the contract without our prior written consent.
15.2 We may assign or subcontract our rights and obligations under the contract to a suitably qualified third party, provided this does not materially affect the level of service you receive.
15.3 No person other than you and us shall have any rights to enforce any of these Terms and Conditions under the Contracts Rights of Third Parties Act 1999.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By placing a booking or allowing us to carry out any waste disposal service, you confirm that you have read, understood, and agree to these Terms and Conditions.
