Accessibility at Waste Disposal Richmond upon Thames

This accessibility statement explains how we aim to make Waste Disposal Richmond upon Thames information and services accessible to as many people as possible. We are committed to providing an inclusive experience so that residents, businesses, and visitors can access waste disposal guidance, booking information, and recycling updates in a clear and usable way.

Our commitment to accessibility standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These international guidelines set out how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments. Our goal is to keep improving the accessibility of our waste disposal information for everyone in the Richmond upon Thames area.

As part of this commitment, we regularly review our content, layout, and technical features to remove barriers that might prevent people from finding and using information about collections, recycling points, bulky waste services, and other waste disposal options.

Using screen readers

The site providing information about Waste Disposal Richmond upon Thames is designed to be compatible with common screen-reader software. We use clear heading structures, descriptive page titles, and meaningful text for buttons so that people who rely on assistive technologies can navigate efficiently.

Where images are used to support waste disposal guidance or show facilities in Richmond upon Thames, we aim to include alternative text so that the purpose of the image is communicated to screen-reader users. We also work to ensure that key information is never provided by colour alone, helping users who may have low vision or colour blindness.

Keyboard navigation and focus

We want people who cannot use a mouse to be able to move around our waste disposal information using only a keyboard or other input devices. Pages are structured so that you can navigate through menus, forms, and content using standard keyboard commands such as the Tab, Shift plus Tab, Enter, and Arrow keys.

We aim to ensure that focus indicators are clearly visible, making it easier to see where you are on the page when moving through sections about recycling collections, booking waste disposal services, or viewing contact details. Interactive controls such as buttons, form fields, and expandable sections are designed to be keyboard accessible.

Text, layout, and readability

We aim to present waste disposal information for Richmond upon Thames in plain, straightforward language. Sentences and paragraphs are kept as clear as possible so that users can quickly understand how to dispose of waste responsibly, where to take different types of materials, and what support is available for accessible waste services.

The site is designed to be responsive so that it works across a range of devices and screen sizes. Users can zoom in using their browser without losing content or functionality, helping people with low vision or those who prefer larger text.

What we are working to improve

While we strive to meet WCAG 2.1 AA standards, we recognise that some areas may not yet be fully accessible. For example, legacy documents or older content about Waste Disposal Richmond upon Thames may not meet all current requirements. We are reviewing such materials and, where possible, updating or replacing them with more accessible formats.

We are also working to improve consistency in headings, link text, and labels so that it is easier for assistive technology users to understand and navigate all sections related to waste disposal and recycling in Richmond upon Thames.

Requesting information in an accessible format

If you need any information about Waste Disposal Richmond upon Thames in a different format, such as large print, easy read, audio, or an alternative digital format, you can contact our accessibility team. Please explain what content you need and the format that would be most useful for you, and include any relevant details about how you use assistive technology.

We will consider your request and aim to respond with an initial reply within ten working days. In some cases it may take longer to supply alternative formats, but we will keep you informed about our progress.

Reporting accessibility problems

We welcome feedback about the accessibility of our waste disposal information and services in Richmond upon Thames. If you experience any problems, find that part of the site is difficult to use, or believe we are not meeting accessibility requirements, please contact us and provide as much detail as you can about the issue you encountered.

When you contact us about an accessibility problem, please include which page or service you were using, what you were trying to do, and any assistive technology or browser you rely on. This helps us identify and resolve issues more quickly so we can improve accessibility for all users.

Contacting us about accessibility

You can contact us about accessibility for Waste Disposal Richmond upon Thames by telephone, email, or post. Please state that your enquiry relates to accessibility so it can be directed to the appropriate team. We will do our best to accommodate your needs and to help you access waste disposal services and information in a way that works for you.

We keep this accessibility statement under regular review to make sure it reflects current standards and our ongoing work to improve accessible waste disposal information for everyone in Richmond upon Thames.